The component of a firm's service quality information system that is used specifically to assess employee performance is:
a. employee surveys.
b. customer focus group interviews.
c. solicitation of customer complaints.
d. total market service quality survey.
e. mystery shopping.
i believe the correct b.
* hope this !
in sociology, these sales workers would be classified as a secondary group.
a secondary group is a group of people whose relationships with one another is impersonal and goal oriented. the group is usually temporary compared to primary group, which is a small social group whose members share personal relationships with one another. some examples of primary groups are friends and family.
step 1: create a plan
step 2: inventory facility equipment/assets
step 3: create preventive maintenance procedures
step 4: create preventive maintenance schedules
step 5: train your maintenanceteam
step 6: analyze – adjust - improve
step 1 – pm procedure design: doing the effective things
step 2 – pm procedure scheduling: efficient use of people and resources
step 3 – pm lubrication engineering
step 4 – pm training: back on the chain gang
step 5 – pm program management plan
step 6 – communicate, communicate, communicate